Envíos y devoluciones

Delivery times may vary depending on your location and order volume. Once your order is confirmed, we will share the corresponding details so you know what to expect.

Please verify that your delivery address and contact information are correct before completing your purchase. If we are unable to deliver due to incorrect information or because no one is available to receive the order, an additional charge for redelivery may apply.

Shipping and Returns

We want you to love what you find at Alo Trueque, which is why we do our best to provide clear photos, descriptions, sizing information, and all relevant details for each piece before your purchase.

Since many of our pieces are pre-loved, unique, or available in very limited quantities, our returns policy aims to be fair to our customers while allowing us to operate responsibly as a small business.

Deliveries

We currently offer local delivery in selected areas, as well as in-store pickup when available.

In-Store Pickup

Orders selected for in-store pickup will be held for 5 calendar days after we notify you that they are ready.

Please present your order confirmation at the time of pickup.

Returns and Exchanges

We recommend carefully reviewing the product description, measurements, condition, and photographs before making your purchase.

If something is not right, please contact us within 3 days of receiving your order.

Pieces may be eligible for exchange or store credit provided they are returned in the same condition in which they were purchased, unworn, and with their original tags, where applicable.

Due to the nature of our inventory, we generally do not offer refunds for purchases made due to a change of mind.

Items That Cannot Be Returned

For reasons of hygiene, condition, or inventory management, the following items are final sale:

  • Items on sale or clearance
  • Swimwear and intimate apparel
  • Accessories where there may be a hygiene consideration
  • Items that have been worn, washed, altered, damaged, or had tags removed
  • Items clearly identified as Final Sale

Pre-Loved Pieces

Part of the beauty of second-hand fashion is that every piece has a story.

There may be minor signs of previous wear, and these are not necessarily considered defects. We do our best to indicate any visible imperfections in the product description and photographs.

If you feel that a piece arrived with a significant issue that was not previously disclosed, contact us as soon as possible and we will review it with you.

Return Shipping Costs

Unless the item arrived damaged, is incorrect, or is significantly different from its description, shipping costs associated with a return or exchange will be the customer's responsibility.

A Curated Shop, A Conscious Purchase

Every piece at Alo Trueque matters. Many are unique and, when a piece leaves our inventory, it may mean that someone else will no longer have the chance to purchase it.

We only ask that you shop consciously, check the details well before placing your order, and write to us if you have any questions. We will always do our best to find a fair solution when something doesn't go as expected.